chaskiq

• This release introduces the Sidebar API plugins, it follows the same directives on API UI plugins.
  • Added base plugins for inbox
• Added Ruby 2.7.1

This release introduces a new model for plugins, it will allow users to build their own plugins with a UI based schema for insert apps in conversations, chat flows and chat home app. how about that ? 😎

• Supports configuration for teammates so you could configure the plugin before is inserted
• Supports actions for user, so users could click on your plugin and you can response with more UI
• Supports dynamic plugin , so when the plugin is rendered you could send dynamic responses
• Supports actions that opens frames, so you could add fully customized applications to the live chat
• On creation will provide an access token grant per integration to access Chaskiq API from the plugin.

requirements on deployment:

• rails db:migrate
• rake packages:update

The documentation on this is located at: https://api-docs.chaskiq.io/

General

• Agent's Role policies, secure app with roles per Agent in App 🧐
• Help center style tweaks & mobile friendliness 🖌️
• UI Translations 🏴 English & Spanish 🌐
• Multi domain support per app 📡
• Email properties interpolation on newsletters, you can use {{name}} syntax on your mailing to enrich the message 📭
• Dante2 rc-26 updated!

Conversations

• Tags on conversation 🏷️
• Agent sidebar that organizes conversation by agent & labels 🗂️
• Conversation text editor enables send on enter with optional multiline (agent side) 🧐
• Quick replies 🏄‍♀️

Bots

• Wait for reply on bot: Bot composer has a new block that represent the user input, so you can wait for user responses in your chat flows 🏓
• Triggerable bots from conversations 🔥
• Override bots default behavior when user starts a conversation, for registered and anonymous visitors
• Integration of custom properties in chat-flows, ( you can request a custom property to be filled by visitors from chat flows) 🤖

This release has:

• New UI, it was reimplemented in Tailwind UI in favor of Material UI (we've saved a couple of MB on the JS build)
• Video Calls in webchat implemented

• Editor plugins, integrated Calendly
• Dashboard plugins integrated Dailytics

• Adds CRM logic , this is contact sync on email changed or leads convert event
• Implements Pipedrive integration
• Activate webhooks
• Syncs user changes
• Displays external profiles on user data panel. allows syncs manually

• Custom fields for segments
• Panel redesign 🎨
• Twitter DM integration 🔀
• Slack integration 🎉
• Settings on messenger 🤳
• zoomable images in conversations 🔍
• oauth authorized apps 👏
• More mobile friendlyness 🍄
• Optimizations on segment search for visitors 💪

Happy new Year 🎉