Helpdesk and Knowledgebase solution for WordPress
GPL-2.0 License
Bot releases are hidden (Show)
Published by mikeyhoward1977 almost 4 years ago
Version 1.5 - 12th January 2021
wpmu_new_blog
is deprecated. Now using wp_insert_site
to run KBS install procedures when a new MU site is created and KBS is network activatedPublished by mikeyhoward1977 almost 4 years ago
Version 1.4.10 - 16th December 2020
Published by mikeyhoward1977 almost 4 years ago
Version 1.4.9 - 16th December 2020
upload_dir
if absolutely necessaryPublished by mikeyhoward1977 almost 4 years ago
Monday, 16th November 2020
Published by mikeyhoward1977 almost 4 years ago
5th November 2020
Published by mikeyhoward1977 almost 4 years ago
5th November 2020
Published by mikeyhoward1977 about 4 years ago
Friday, 18th September 2020
Published by mikeyhoward1977 over 4 years ago
30th May 2020
[kbs_submit]
shortcodePublished by mikeyhoward1977 over 4 years ago
5th May 2020
Published by mikeyhoward1977 over 4 years ago
Tuesday, 7th April 2020
Send Closure Email
option on the edit ticket screenPublished by mikeyhoward1977 over 4 years ago
Wednesday, 1st April 2020
Bug: Ticket status may default to unexpected status when creating a new ticket within admin
Tweak: Ticket statuses are now always in alphabetical order with the exception of Open & Closed which will display first and last respectively
Tweak: Added post status colours to the status view links on the tickets edit screen
Tweak: Also allow setting of status colour for tickets in the New status
Tweak: Make sure the Open link is always first and the Closed link is always last on the edit tickets page
Tweak: Added counts to reply filter dropdown on edit screen
Tweak: If you are not hiding closed tickets, the 'All' view link now displays 'All Tickets'
Published by mikeyhoward1977 over 4 years ago
31st March 2020
Note: The view-ticket.php, ticket-history.php and shortcode-profile-editor.php template files have been updated. Please review changes if you have copied these files to your child theme and made customisations
New: Agents can now update the ticket status during reply. Enable via Tickets -> Settings -> Tickets -> Reply Settings -> Agents Set Reply Status?
New: Select the default status a ticket should be set to when an agent replies. Tickets -> Settings -> Tickets -> Reply Settings -> Agent Reply Status
New: Ticket status colour indicators are now displayed on the admin screen and the customer front end ticket manager page
New: The admin tickets list now displays who the last reply was from for each ticket
New: Added reply status filter so agents can filter tickets by those awaiting agent or customer replies
New: Added open ticket count to menu bar. Show Count on Menu Bar? must be enabled. Tickets -> Settings -> Tickets -> Show Count on Menu Bar?
New: Customers can now choose how many Tickets per Page to load on the ticket manager screen by editing their profile and setting the Tickets per Page option
New: Agents and customers can now select default ticket order by and order options within their profiles
Tweak: Remove the Manage Ticket quick edit link from admin tickets list
Tweak: Changed menu icon
Tweak: Updated contextual help with new and missing items
Tweak: Use new apply_shortcodes()
function in preference of do_shortcode()
per WordPress 5.4 guidelines
Bug: Corrected pagination links on customer ticket manager page
Bug: Corrected Show Reply/Hide Reply link for auto expanded replies on admin screen
Published by mikeyhoward1977 over 4 years ago
4th March 2020
Published by mikeyhoward1977 over 4 years ago
12th February 2020
Published by mikeyhoward1977 over 4 years ago
7th February 2020
Note: The view-ticket.php template file has been updated. Please review changes if you have copied this file to your child theme and made customisations
New: Admins can now set the Default Replies to Expand option to determine how many replies should auto expand on the view ticket screen for customers by default
New: Customers can choose the number of replies to auto expand on the view ticket screen by changing the Replies to Expand option within their user profile
New: Agents can choose the number of replies to auto expand on the ticket admin screen by changing the Replies to Expand option within their user profile
New: Agents can now enable/disable the alert that is displayed if a reply is added whilst they are editing a ticket. The Ticket Reply Alerts option resides within each agents user profile and is disabled by default
New: You can now choose to have agent article visits increment the article count via the Count Agent Views? setting option. Disabled by default
New: You can now add a blank entry to any dropdown field within your submission form by enabling the Blank First option
Tweak: Added monthly view count to article list screen
Bug: The {agent}
template tag may cause ticket notification emails to fail if no agent is assigned to the ticket
Published by mikeyhoward1977 almost 5 years ago
Friday, 17th January 2020
New: KB Articles now count monthly views
New: Display the total and monthly views for KB Articles within the KB Support dashboard widget
New: Added Show Views on Dashboard
option to toggle the display of article view counts within the KB Support dashboard widget
Tweak: Removed excess whitespace from article links within KB Support dashboard widget
Published by mikeyhoward1977 almost 5 years ago
Thursday, 9th January 2020
Published by mikeyhoward1977 almost 5 years ago
Wednesday, 30th October 2019
New: New Reply Settings section added to Tickets settings tab
New: Choose which status a ticket should transition to when a customer reply is received
Bug: Article live search was not supporting foregin characters
Bug: Remove PHP notice when DIVI theme in use
Bug: New installations should not prompt for an upgrade
Published by mikeyhoward1977 almost 5 years ago
Wednesday, 23rd October 2019
IMPORTANT: This release adjusts the rules dictating which tickets an agent can view. Please read this article for more details.
New: We've improved the way KBS utilises departments to support our new Advanced Ticket Assignment extension
New: You can now add a new customer when opening a new ticket within admin
Tweak: Cleanup when a department is deleted
Tweak: Added the department name to the agent column if a ticket is assigned to a department
Tweak: Added the kbs_company_metaboxes_after_contact_details
hook
Tweak: Added the kbs_pre_save_ticket
hook
Published by mikeyhoward1977 about 5 years ago
Tuesday, 15th October 2019