kb-support

Version 1.5 - 12th January 2021

• New: The KB Support REST API is here! Interact with the REST API to interact with tickets, replies, customers, companies, agents, articles, ticket categories and departments. More info
• New: Zapier extension released. Integrate KB Support with over 1,000 web based applications and services via Zapier.com
• Tweak: wpmu_new_blog is deprecated. Now using wp_insert_site to run KBS install procedures when a new MU site is created and KBS is network activated
• Tweak: Added additional filters to the settings API
• Tweak: Spelling correction on upsell notice

Version 1.4.10 - 16th December 2020

• Bug: Back to Tickets link did not work after updating a ticket
• Bug: Make sure we're only filtering upload_dir if absolutely necessary
• Tweak: Added KBS_Display_Settings class
• Tweak: Enabled promotional sidebar on settings screen
• Tweak: Removed extensions page
• Tweak: Added campaign query args to some URLs
• Tweak: Incremented WordPress tested up to version

Version 1.4.9 - 16th December 2020

• Bug: Back to Tickets link did not work after updating a ticket
• Bug: Make sure we're only filtering upload_dir if absolutely necessary
• Tweak: Added KBS_Display_Settings class
• Tweak: Enabled promotional sidebar on settings screen
• Tweak: Removed extensions page
• Tweak: Added campaign query args to some URLs
• Tweak: Incremented WordPress tested up to version

Monday, 16th November 2020

• Bug: Radio values were not being registered on ticket submission form

5th November 2020

• Tweak: Improved styling on licensing page
• Tweak: Improved styling on extensions page
• Tweak: Incremented WordPress tested up to version

5th November 2020

• Tweak: Improved styling on licensing page
• Tweak: Improved styling on extensions page
• Tweak: Incremented WordPress tested up to version

Friday, 18th September 2020

• Bug: Reverting from version 1.4.4 due to login form issue on ticket screen

30th May 2020

• Bug: Error may be presented when trying to save a page being edited with the block editor if it contains the [kbs_submit] shortcode

5th May 2020

• Tweak: Added additional filtering during new ticket creation
• Tweak: Consolidation of some CSS rules
• Tweak: Allow extensions to parse JS parameters

Tuesday, 7th April 2020

• Bug: Admin bar ticket count was not being displayed for non-agents. PHP warning may have been displayed
• Bug: Agent ticket count may display incorrect value for non support managers and admins
• Tweak: Only show the ticket Reply Status filters dropdown if there are tickets awaiting customer/agent replies
• Tweak: When either the View participants or View submission data action links are clicked, auto scroll to the respective element
• Tweak: Only display the Send Closure Email option on the edit ticket screen
• Tweak: Force the Closed status link to display last in the ticket status views
• Tweak: Adjusted class name for input labels within admin ticket screen

Wednesday, 1st April 2020

• Bug: Ticket status may default to unexpected status when creating a new ticket within admin

• Tweak: Ticket statuses are now always in alphabetical order with the exception of Open & Closed which will display first and last respectively

• Tweak: Added post status colours to the status view links on the tickets edit screen

• Tweak: Also allow setting of status colour for tickets in the New status

• Tweak: Make sure the Open link is always first and the Closed link is always last on the edit tickets page

• Tweak: Added counts to reply filter dropdown on edit screen

• Tweak: If you are not hiding closed tickets, the 'All' view link now displays 'All Tickets'

31st March 2020

Note: The view-ticket.php, ticket-history.php and shortcode-profile-editor.php template files have been updated. Please review changes if you have copied these files to your child theme and made customisations

• New: Agents can now update the ticket status during reply. Enable via Tickets -> Settings -> Tickets -> Reply Settings -> Agents Set Reply Status?

• New: Select the default status a ticket should be set to when an agent replies. Tickets -> Settings -> Tickets -> Reply Settings -> Agent Reply Status

• New: Ticket status colour indicators are now displayed on the admin screen and the customer front end ticket manager page

• New: The admin tickets list now displays who the last reply was from for each ticket

• New: Added reply status filter so agents can filter tickets by those awaiting agent or customer replies

• New: Added open ticket count to menu bar. Show Count on Menu Bar? must be enabled. Tickets -> Settings -> Tickets -> Show Count on Menu Bar?

• New: Customers can now choose how many Tickets per Page to load on the ticket manager screen by editing their profile and setting the Tickets per Page option

• New: Agents and customers can now select default ticket order by and order options within their profiles

• Tweak: Remove the Manage Ticket quick edit link from admin tickets list

• Tweak: Changed menu icon

• Tweak: Updated contextual help with new and missing items

• Tweak: Use new apply_shortcodes() function in preference of do_shortcode() per WordPress 5.4 guidelines

• Bug: Corrected pagination links on customer ticket manager page

• Bug: Corrected Show Reply/Hide Reply link for auto expanded replies on admin screen

4th March 2020

• Bug: PHP warning generated during customer ticket submission
• Tweak: Do not CC company contact if email matches that of of customer submitting ticket

12th February 2020

• New: Enabled support for the 3rd party forms. Ninja Forms extension coming soon!
• Bug: User profile updates fail if email address upper/lower casing do not match

7th February 2020

Note: The view-ticket.php template file has been updated. Please review changes if you have copied this file to your child theme and made customisations

• New: Admins can now set the Default Replies to Expand option to determine how many replies should auto expand on the view ticket screen for customers by default

• New: Customers can choose the number of replies to auto expand on the view ticket screen by changing the Replies to Expand option within their user profile

• New: Agents can choose the number of replies to auto expand on the ticket admin screen by changing the Replies to Expand option within their user profile

• New: Agents can now enable/disable the alert that is displayed if a reply is added whilst they are editing a ticket. The Ticket Reply Alerts option resides within each agents user profile and is disabled by default

• New: You can now choose to have agent article visits increment the article count via the Count Agent Views? setting option. Disabled by default

• New: You can now add a blank entry to any dropdown field within your submission form by enabling the Blank First option

• Tweak: Added monthly view count to article list screen

• Bug: The {agent} template tag may cause ticket notification emails to fail if no agent is assigned to the ticket

Friday, 17th January 2020

• New: KB Articles now count monthly views

• New: Display the total and monthly views for KB Articles within the KB Support dashboard widget

• New: Added Show Views on Dashboard option to toggle the display of article view counts within the KB Support dashboard widget

• Tweak: Removed excess whitespace from article links within KB Support dashboard widget

Thursday, 9th January 2020

• Bug: If only logged in users are allowed to submit tickets, account registration process may fail on submission screen

Wednesday, 30th October 2019

• New: New Reply Settings section added to Tickets settings tab

• New: Choose which status a ticket should transition to when a customer reply is received

• Bug: Article live search was not supporting foregin characters

• Bug: Remove PHP notice when DIVI theme in use

• Bug: New installations should not prompt for an upgrade

Wednesday, 23rd October 2019

IMPORTANT: This release adjusts the rules dictating which tickets an agent can view. Please read this article for more details.

• New: We've improved the way KBS utilises departments to support our new Advanced Ticket Assignment extension

• New: You can now add a new customer when opening a new ticket within admin

• Tweak: Cleanup when a department is deleted

• Tweak: Added the department name to the agent column if a ticket is assigned to a department

• Tweak: Added the kbs_company_metaboxes_after_contact_details hook

• Tweak: Added the kbs_pre_save_ticket hook

Tuesday, 15th October 2019

• New: Display URL from which ticket was submitted within submission data window
• Bug: Unable to deselect Agree to Privacy Policy checkbox