Helpdesk and Knowledgebase solution for WordPress
GPL-2.0 License
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Published by mikeyhoward1977 about 7 years ago
Monday, 2nd October 2017
Tweaks
Bug Fixes
manage_ticket_settings
capability should be able to delete a notePublished by mikeyhoward1977 about 7 years ago
Tuesday, 12th September 2017
Bug Fix
Tweaks
Published by mikeyhoward1977 about 7 years ago
Monday, 11th September 2017
New
Tweaks
kbs_update_ticket_meta_key
filter that fires during ticket meta updateskbs_article_excerpt_length
filterPublished by mikeyhoward1977 about 7 years ago
Monday, 11th September 2017
New
Tweaks
kbs_update_ticket_meta_key
filter that fires during ticket meta updateskbs_article_excerpt_length
filterPublished by mikeyhoward1977 about 7 years ago
Monday, 4th September 2017
Tweaks
Search Excerpt Length
to 0
to have excerpts excluded from search resultskbs_article_excerpt_length
filterkbs_update_ticket_meta_key
hook for developers to hook in during ticket meta updatekbs_update_ticket_meta_{$meta_key}
filterBug Fixes
Published by mikeyhoward1977 about 7 years ago
Wednesday, 30th August 2017
New
KBS_Knowledgebase
class which manages the setup of the knowledgebaseTweaks
</label>
tag from article post$article_id
var to kbs_article_view_count
filterPublished by mikeyhoward1977 over 7 years ago
Thursday, 15th June 2017
Tweaks
Bug Fixes
exit
commandPublished by mikeyhoward1977 over 7 years ago
Monday, 3rd July 2017
Bug Fix
Tweaks
Published by mikeyhoward1977 over 7 years ago
Wednesday, 15th March 2017
Bug Fixes
Tweaks
Published by mikeyhoward1977 over 7 years ago
Tuesday, 14th March 2017
New
kbs_article_posts_orderby_by_custom_column_{$orderby}
to allow for custom ordering on article post screenbefore_kbsupport_init
hookkbsupport_init
hook which is run after the main KB_Support class is initiatedkbs_articles_column_data_{$column_name}
filter to allow for custom content within the KB Article edit screenkbs_after_article_content
hookkbs_agent_can_submit
function. By default agents cannot submit tickets from the front end. Overide by hooking into the kbs_agent_can_submit
filterTweaks
agents_cannot_submit
to be displayed when an agent is attempting to log a ticket from the front end, but is not allowed to<a>
tag from footer credits<p>
tag from within <span>
in view-tickets.php templateBug Fixes
[kbs_ticket]
and [kbs_profile_editor]
shortcode. In some instances it was not contained within the page containerPublished by mikeyhoward1977 over 7 years ago
Wednesday, 1st March 2017
New
{close_ticket_url}
enabling 1-click ticket closures by customerskbs_validate_customer_reply_email
customer->id
property rather than customer->user_id
propertyTweaks
Bug Fixes
$kbs_tools_page
Published by mikeyhoward1977 over 7 years ago
Sunday, 19th February 2017
New
Tweaks
Bug Fixes
Thursday, 16th February 2017
Bug - Article view count was not being incremented for non-logged in users
Bug - Random text being displayed under customer name on edit tickets page if no company assigned
Tweak - Do not display SLA Status heading on ticket screen if no targets are defined for ticket
Published by mikeyhoward1977 over 7 years ago
Thursday, 17th February 2017
Enhancements
{company}
, {company_contact}
, {company_email}
, {company_phone}
, {company_website}
, {company_logo}
Tweaks
posts
and postmeta
database tablesBug Fixes
$current_meta
array exists to avoid potential PHP noticeskbs_agent_ticket_count()
was not always returning the correct totalsPublished by mikeyhoward1977 over 7 years ago
Released 8th February 2017
IMPORTANT
Published by mikeyhoward1977 over 7 years ago
7th February 2017
Bug Fix
Tweaks
Published by mikeyhoward1977 over 7 years ago
New
Tweaks
Restrict Agent Ticket View?
setting option is enabledBug Fixes
Published by mikeyhoward1977 over 7 years ago
Published by mikeyhoward1977 almost 8 years ago
kbs_user_profile_fields
to enable plugins to register user profile fields within the KB Support sectionkbs_display_user_profile_fields
to enable plugins to output user profile fieldswp_register_style()
to display versionkbs_get_agent_id_from_ticket( $ticket_id )
function to retrieve an agent ID directly from the post meta tabledo_action()
calls from $_POST and $_GET submissionsPublished by mikeyhoward1977 almost 8 years ago
This is our initial release. Used for review by the WordPress.org team.
We've kept the version below 1.0 whilst we finalise our tests pre full release