QuickDesk
The help desk software for small companies which are into customer support.
VueTicket is New Version of QuickDesk
License
An alternative Commercial License can be purchased for projects and applications requiring support. Please visit https://tutexchange.com/free-open-source-projects/free-help-desk-software/ for details.
Credentails
Video (To Watch Click on Images given below)
Features
- Login
- Create User
- Create Ticket
- Dashboard with Status Counts
- View All Tickets
- Ticket History
- Knowledgebase
- Delete & Restore Ticket
- Replying on Ticket
- Reports
- Escalation
- Notification
- Masters
- View All Roles
- Managing Menu Category,Menu,SubMenu
- Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)
- Setting up SMTP
- General settings
- Adding Holiday and Managing it
- Configuring Business Hours
- Assign Category and Business Hours to AgentAdmin & HOD
- Configuring SLA policies
- Setting Default Ticket Count for Agents and Auto Closing Ticket Hours
- Managing Cache
- Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing
Roles
User Role
Agent Role
About Platform Used
Entire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.
Link to download VisualStudio
https://www.visualstudio.com/vs/older-downloads/
Link to download Microsoft SQL Server 2019
https://www.microsoft.com/en-us/sql-server/sql-server-downloads
External packages which are used in this Project
- AutoMapper
- CaptchaMvc
- ELMAH
- EPPlus
- Unity
- Unity.Mvc
- EntityFramework
- Bootstrap
Design Templates
https://colorlib.com/polygon/gentelella/
Encryption Library
- SHA512
- AES
Project Documents with Screen
Project Description Document
SuperAdmin Document
Admin Document
Agent Document
AgentAdmin Document
HOD Document
User Document