Alibaba-Chat-Bot-Virtual-Assistants-Customer-Support
Alibaba Chat Bot is a customer support assistant that utilizes image recognition, natural language processing, and text-to-speech capabilities to provide a comprehensive customer support experience.
Alibaba Chat Bot : Virtual Assistants Customer Support
The Alibaba Chat Bot is a Persian-speaking virtual assistant designed to provide customer support through a combination of text, video and audio interfaces. It can recognize ticket numbers from user-uploaded images, prompt customers for additional information, and provide responses in either text or audio format.
Usage
Install the required libraries
!apt-get install espeak -y
!pip install -r requirements. txt
Get API Key
Dataset
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Alibaba_question_and_answers : This data set is based on frequently asked questions and answers from Alibaba customers
-
colorful_number_ticket : A hypothetical image for the customer ticket.
Tools
This assistant has tools related to booking, canceling or updating plane tickets, hotels and rental cars.
Gen AI Model
- Persian/Farsi text to speech(TTS) training using coqui tts : Persian-tts-coqui
- large language models : Cohere
- vision language model : moondream
Build a Customer Support Bot
Using LangChain to create applications using large language models